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Crash reports
What a crash report holds and never holds, why it's on by default, and how to turn it off in Settings › Privacy.
What a crash report is
If Moonbox crashes, it sends us a short report the next time it opens, so we can find and fix the cause. Moonbox builds the report itself and takes out anything that could say who you are or what you were doing before it leaves your Mac.
What it holds
- The kind of crash: the error that stopped Moonbox or its engine.
- Where in Moonbox’s own code it happened: function names, the names of Moonbox’s own files and line numbers.
- The Moonbox version, build and update channel.
- Your Mac’s memory tier, its model and the macOS version.
What it never holds
- Your prompts, or anything you typed, recorded or made.
- Your files or their names: the folders that hold your creations and Moonbox’s data are replaced with placeholders, and so is anything the assistant made for you.
- Your home folder or account name: it is replaced with
~. - Passwords, keys, sign-in details or your email address.
On unless you turn it off
Crash reports are on when you first open Moonbox, because they’re how we find problems that only happen on some Macs. To turn them off:
- Open Moonbox and go to Settings › Privacy.
- Turn off Send crash reports (no personal data).
Moonbox stops sending reports at once, for the app and its engine. Turn the switch back on at any time.
Where reports go
Reports go to our crash-report service, which sees your Mac’s IP address when a report arrives, as any internet service does. How long reports are kept is in the privacy policy.
If Moonbox keeps crashing, see troubleshooting or write to us.